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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Forrest Dillon

February 11, 2026

2  out of  5
rating by Forrest Dillon
"When this agency transferred from Norris Bailey to Christopher Walls, the service took a massive drop. When I have called needing help, they seemed disinterested; follow-up is nonexistent. Norris Bailey spoiled me - when I had claims, he championed me within State Farm and made sure that my claim was handled promptly and fairly. Service under Christopher Walls is nothing like what I received before."
We responded:
"Thank you for your review; we appreciate you taking the time to share your feedback. Upon reviewing our records, we do not show any recent claims associated with your account. Nevertheless, we will be reaching out to you today to discuss and address your concerns."
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Rana Crisler

February 9, 2026

5  out of  5
rating by Rana Crisler
"CJ is amazing and provides outstanding customer service! The entire staff is incredibly kind, welcoming, and professional."
We responded:
"Thank you so much for the 5-star rating, Rana! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Mia Jackson

January 31, 2026

5  out of  5
rating by Mia Jackson
"Had a great experience today with CJ, he answered every question I had and had a great attitude. 10/10 recommend CJ."
We responded:
"Thank you so much for the 5-stars, Mia! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Christopher Walls’s Team anytime."
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Tammie Parnell

January 28, 2026

5  out of  5
rating by Tammie Parnell
"It was a pleasure working with Valerie McCurdy. She was knowledgable, professional and very polite. She also helped save me over $150 on my 6 month policy with my current company. Thank you Valerie and I will look forward to working with you again soon on other policies. Tammie Parnell"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Christopher Walls’s Team here in ALLEN . "
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Jeniece Dawkins

January 22, 2026

5  out of  5
rating by Jeniece Dawkins
"Our experience has been top notch. Started with Christopher Walls, he was recommended, and his team takes as good care of us. Valerie McCurdy is who we deal with primarily, now. She’s an absolute gem!

Been a client for several years with multiple policies - switched from Allstate. Very professional, knowledgeable, responsive and personable staff. We have no plans of switching. 😊"
We responded:
"Thank you so much for the 5-star rating, Jeniece! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Djuna Ward

December 5, 2025

5  out of  5
rating by Djuna Ward
"It is always a pleasure to work with the staff here. Chris Jr. is a nice young man and when reaching out to them with questions about your policy they return your calls quickly. The customer service and support is exceptional!"
We responded:
"Thank you for sharing your positive experience! It’s great to hear that Chris Jr. and the team provide prompt and exceptional customer service. If you have any questions or need further assistance, feel free to reach out!"
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Darren Eubanks

December 4, 2025

5  out of  5
rating by Darren Eubanks
"Zero complaints at all👏🏻👏🏻"
We responded:
"That's wonderful to hear! It's always great when a company delivers flawless service. If you ever need any help or have questions in the future, I'm here to assist! 👏🏻😊"
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Patricia Brown

November 23, 2025

4  out of  5
rating by Patricia Brown
"Valerie was very pleasant and knowledgeable. The process was quick, painless and I was able to save $$$."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Valerie was pleasant and knowledgeable, and that the process was quick and painless while helping you save money. If you need any further assistance, feel free to reach out!"
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Jemilla Hope

September 22, 2025

5  out of  5
rating by Jemilla Hope
"5-Stars All around! Very friendly, fast and helpful. Nice people who are ready to work for you!"
We responded:
"Thank you so much for the 5-star rating! We’re glad to hear you found our team friendly, fast, and helpful. It’s our pleasure to serve you, and we’re always here whenever you need us!"
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Alma Martinez

September 18, 2025

5  out of  5
rating by Alma Martinez
"Exceptional customer services, always on top of customers needs. CJ always there to help. Everyone has the heart to help our needs in ever Way to save money.
Thank you, Christopher Walls agency"
We responded:
"Thanks for the feedback!"
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Kyluan Braselman

September 18, 2025

5  out of  5
rating by Kyluan Braselman
"Very affordable and the best customer service to ask for, I highly recommend!"
We responded:
"Thank you for your wonderful recommendation! We’re thrilled to hear you found our service affordable and that our team provided the customer service you deserve. We truly appreciate your support and look forward to continuing to assist you!"
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Colby House

August 25, 2025

5  out of  5
rating by Colby House
"Christopher walls great and likable person really was a deciding factor in my decision to go with these guys fast and good prices"
We responded:
"Thank you for your kind words! We’re happy to hear that Christopher Walls made such a positive impression and helped you feel confident in choosing us. Providing fast service and great prices is our priority, and we appreciate your trust. We look forward to serving you!"
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Kevin Gimenez

August 25, 2025

5  out of  5
rating by Kevin Gimenez
"Reliable, informative, and friendly! Christopher Walls and team are truly remarkable! Through the years this office has helped me keep my family insured and protected with some of the industry's best insurance products. Truly thankful for Alma Martinez who always answers the call when I need her for anything! Keep up the great work!"
We responded:
"Thank you for allowing us to serve you. It's our goal to meet you, and your family's needs, every time you call. "
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Mary Anders

August 19, 2025

5  out of  5
rating by Mary Anders
"Great details. Good and valuable information on quotes."
We responded:
"Thank you for your feedback! We’re glad to hear that you found the information and details on quotes helpful and valuable. If you have any further questions or need assistance, please don’t hesitate to reach out!"
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Todd Hunter

August 7, 2025

5  out of  5
rating by Todd Hunter
"The agent answered questions and was able to provide a quote in minutes to our satisfaction"
We responded:
"Thank you for your feedback! We're glad the agent was able to quickly answer your questions and provide a satisfactory quote. If you need any further assistance, feel free to reach out!"
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Marie Walker

July 30, 2025

5  out of  5
rating by Marie Walker
"Will recommend family and friends
Chris was delightful!!!
Calling him today about life insc."
We responded:
"Thank you so much for your kind recommendation! We’re thrilled to hear that Chris made such a delightful impression. We look forward to assisting you with your life insurance needs—please don’t hesitate to reach out anytime!"
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Lisa

July 29, 2025

5  out of  5
rating by Lisa
"I’m very pleased and beyond satisfied with State Farm. They answer all my questions, very professional, amazing customer service, and I trust them."
We responded:
"Thank you for your wonderful feedback! We’re so pleased to hear that you’re beyond satisfied with our service and that we’ve been able to answer all your questions professionally. Your trust means a lot to us, and we’re here whenever you need assistance!

"
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Fred K

July 28, 2025

5  out of  5
rating by Fred K
"I'm writing this review based on my customer experience with this agency. I am not writing this review based on the insurance premiums. After all, we live in the state of Texas, Collin County, where homeowner's insurance rates are astronomical because of the severe weather we have here.
The office staff does a great job! I've been dealing with Ms. Alma for the past several years and I've received nothing but superior service from her. When I send her an email with a question, she responds immediately. (I've even sent her emails when I knew she was off, hoping that she would respond once she returned to the office. That was not the case, with Alma. She has responded to me when she's off.)
I've shopped around for better rates. There was one company that offered a lower total premium, but the difference wasn't worth making the change at this time.
Once again, there customer service is phenomenal!"
We responded:
"Thank you so much Fred, for taking the time to share your detailed experience with our agency! We truly appreciate your kind words about Alma and the entire office staff. It's wonderful to hear that Alma has consistently provided you with prompt and attentive service—even going above and beyond by responding during her time off. We understand how challenging insurance rates can be in Collin County, and we're glad to know that our customer service has made a positive difference for you. Your loyalty means a lot to us, and we look forward to continuing to serve you for many years to come! If you ever have any questions or need assistance, please don’t hesitate to reach out."
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Mark R.

July 28, 2025

5  out of  5
rating by Mark R.
"I had an excellent experience with Cristopher Walls State Farm! CJ and the team provided me with a fantastic policy that was the most competitive I found during my search. Their service was professional, responsive, and tailored to my needs. Highly recommend this agency for anyone looking for great insurance coverage at a low rate!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that CJ and the team at Cristopher Walls State Farm were able to provide you with a competitive policy that fits your needs. Delivering professional and responsive service is our top priority, and your recommendation means a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out. We're here to help!"
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Ian Britt

June 24, 2025

5  out of  5
rating by Ian Britt
"Alma was extremely helpful with everything that I needed done!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Alma provided you with exceptional support. At Christopher Walls State Farm, we pride ourselves on delivering outstanding customer service and expert assistance to meet all your auto insurance and financial product needs. If you’re looking for reliable and helpful service in the Dallas Fort Worth area, don’t hesitate to reach out to us again. Your satisfaction is our top priority!"
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Carl Carper

June 18, 2025

5  out of  5
rating by Carl Carper
"Alma is the best! State Farm is lucky to have her on board.
Also, my Son has used State Farm’s service for several years and will never change.
So, don’t change any thing. Stay with your current level of service and you will keep your customers!"
We responded:
"Thank you so much for your wonderful feedback! We’re incredibly proud to have Alma on our team and thrilled to hear that both you and your son have had such positive experiences with State Farm. We appreciate your loyalty and kind words—rest assured, we’re committed to maintaining the high level of service you’ve come to expect!"
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Raul Trevino

June 17, 2025

5  out of  5
rating by Raul Trevino
"I'm happy to.
Be with state farm now"
We responded:
"Thank you for choosing to be with State Farm! We’re happy to have you with us and look forward to providing you with excellent service. If you ever need anything, don’t hesitate to reach out!"
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Kseniia Chursina

June 16, 2025

5  out of  5
rating by Kseniia Chursina
"Thank you a lot to Christopher Walls for his great service! He is very professional and always responsive! Highly recommended!"
We responded:
"Thank you so much for your kind words and recommendation! We’re delighted to hear that Christopher Walls provided you with professional and responsive service. We truly appreciate your support and look forward to continuing to serve you!"
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Robert S

June 16, 2025

5  out of  5
rating by Robert S
"They are always fantastic and absolutely the best!"
We responded:
"Thank you for the fantastic feedback! We’re thrilled to hear you think so highly of our team. It’s our pleasure to provide you with the best service possible!"
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Raissa Kiboko

June 16, 2025

5  out of  5
rating by Raissa Kiboko
"No complaint and they are fast in responding. I have used this office for years and when I need a change, I can reach out via email or calls and get what i need."
We responded:
"Thank you for your continued trust and positive feedback! We're glad to hear that the office is responsive and easy to reach whenever you need assistance. If you ever have any questions or need help, don’t hesitate to contact them!"